Very fast turnaround. Called on a Tuesday and was scheduled and had service started and completed by midday Thursday. The technician was very polite and punctual. Pricing and quality of service were top-notch. Will recommend it to friends and family in need of HVAC services.
Needed a weekend call for a flooded drain pan. Not many companies are open on the weekends. However, I found this company and called Friday night and left a message. I received a callback Saturday morning and the service technician arrived before dinner time. He was friendly, knowledgeable, and even showed me what was wrong and how he fixed it. I would highly recommend them for fast and friendly service. In addition, their pricing (even for a weekend call) was very reasonable. I will call them again if I need my unit worked on.
This Company and its personnel are the premier technical experts within Craven County and the surrounding areas. They exemplify the highest of qualities of integrity, honesty, and hard work. They have proven to be a "jack of all trades" in and around residential and commercial properties every time I need them. I will always trust this Company with my business, and I highly recommended them to everyone I know.
If you are in need of any A/C & Heating repair or installation, call the Right Brothers! They are truly amazing! From their office staff to the men on site! They truly care about their clients! Thank you to all those involved for helping us get our new system and for all the work you did for us!
If all service companies were operated the way this one is, there would be no complaints. From diagnosis of the old system in a historic home to replacement needs assessment, price quote, and turnkey installation, Art and his team handled everything very professionally and at a competitive price. And they left areas where they worked, cleaner than they found them. Friendly, professional, and trustworthy. Hire them, you will be glad you did.
It’s nice to know great companies still exist. My wife had to call Right Brothers yesterday when our tenants told us our A/C was not working. Of course, she dreaded having to call someone because of horrible past experiences with other companies in the area... but from start to finish they were hands down the best company we’ve done business within the New Bern area. Macy was sweet, very helpful, and made this process stress-free for my wife. Art went out the same day and had it fixed quickly. They were upfront, honest, and very professional.
Roland was fantastic. Cleaned out the AC drain line in no time at all. Highly recommend!
Art was able to get A/C repaired the same day on a very hot humid day. I know it's not possible to always get service this fast but we were extremely grateful and they went out of their way to make it happen!
Called him to do a job for me and he told me he would do it but informed me it was not something I couldn't do myself with the right equipment. He was very helpful and honest and I felt he was putting customer service before profits. A rare commodity in today's world and something I was highly impressed! When the time comes, he will be my go to for HVAC service as it was obvious he runs a honest and caring business.
After Hurricane Florence, Right Bros gave us a competitive quote and an even better time frame. A complete discussion of how they would not only replace our HVAC/AC but also move it to the attic space to greatly reduce the chance/cost of future storm damage.
They have been very supportive of maintenance to our unit, we took the offer of their VIP package where we get season change check-ups to the system and a discount on service call fees. I feel this to be of great value and peace of mind!
Recently our AC wasn't cooling and the thermostat was indicating only that compressor protection was being activated whenever the heat pump would try to run. Macy was great in communication as well as their automated text/emails. Roland is a professional tech and explained in detail what the problem was and how to avoid it in the future. Everything discussed on the job was detailed in the invoice, along with our savings as VIP customers.
Quality service and performance from people that care and show they are here to help folks. Owner and operator, Art Harris, also teaches HVAC tech programs... Further showing overall care in being sure HVAC is done RIGHT by all.
Roland texted that he was on the way as promised. Checked the system cleaned and polished as needed. Reviewed what he did and found with us before leaving.
Roland was on time as always, he is very courteous and knows what he is doing. The owner Art is amazing, he helped me out, I am glad I chose his company for my HVAC needs. Macy is a joy to talk and work with as well. If I could give more than 5 stars I would. Great job by everyone at Right Brothers Heating and Air.
Had a problem with the A/C not cooling. Called the team and git a quick response. Received a text prior to arrival and Roland was very professional. Quick diagnosis of the problem and a quick fix. Slept like a baby with cold A/C. Thanks, Right Brothers for a job well done.
Right Brothers Heating & Air installed two water furnaces and a heat pump for us recently and did an excellent job. Macy, Art, and his crew were very professional, knowledgeable, and friendly. They did everything that they said that they would do plus some additional work that came up. I would highly recommend them for any heating and air condition needs. They are the BEST!!!
As usual, Right Brothers delivered top-notch service with excellent communications and extreme professionalism, and quality work. I use them exclusively and would recommend them to anyone looking for HVAC work. They are the best! In addition, probably the friendliest group of service professionals, from the techs to the office staff, I have ever encountered. Can’t recommend them enough!!
From the first phone call to installing the AC unit, I have received great service. Macy is very friendly and kept me updated with scheduling the installation of our new unit. Roland and the guys were also friendly, professional, and knowledgeable of the services I needed. Roland explained everything to me in great detail and also answered all of my questions. Very satisfied with the quality and price. I will highly recommend it to family and friends!!